We don’t supply goods on a demonstration basis unless otherwise agreed. If you
are not sure about the product we suggest you research it first before you
make a purchase. We can offer knowledgeable and accurate advice – please
feel free to ask us about anything you are interested in. It is possible to give a
demonstration of most products although some traveling may need to be
All quoted prices include VAT – delivery is extra (unless otherwise stated).
Where a product includes delivery, this is to mainland UK only.
On the occasion where a price is listed incorrectly due to a typographical error
or otherwise, we will inform you immediately as to the correct price of the
goods. You will then have the option to proceed with or cancel the sale. A
contract isn’t active until we accept your order
In the event of any product specification change, or changes in price, Home
Cinema by Design will endeavour to find an equivalent product elsewhere on
the market. We will inform you immediately as to the changes in specification
or cost. You will then have the option to proceed with or cancel the sale.
If a client changes their mind after the product has been installed, the client
will be responsible for any return / re-delivery shipping costs which may occur,
and any additional labour required on site will be subject to a charge of £250
per day per engineer required.
When payment of the first pro-forma invoice has been received it is understood
that the terms and conditions have been agreed by the client.
Home Cinema by design Obligations
Home Cinema by Design shall perform any work carried out with reasonable
skill and care and to a reasonable standard in accordance with recognised
standards and codes of practice.
Home Cinema by Design accepts all responsibility for the conditions of tools
and equipment used in the performance of the work carried out and shall
ensure that any materials supplied as far as is reasonably possible shall be free
Any software loaded onto your computer by us will be to allow you to use the
hardware provided. We will not be responsible for your computer failing as a
result of anything other than the software loaded by us.
Wireless connectivity will depend on the size and age of the property as well as
the location of the hardware. We cannot guarantee the wireless connectivity of
your equipment throughout your property. If you have any concerns regarding
this, please contact us before committing to the sale.
Warranty and repairs
In the event of a product failure – you are best advised to speak to us first.
Many problems that appear to be faults can be rectified after talking to one of
Warranty cover is for a minimum of 1 year. Some manufacturers provide a
longer term – ask for details.
In circumstances where a warranty repair is needed, you may deal with us or
directly with the manufacturers. If you require us to deal with the fault, we
would ask that you send the item back to us. Your goods will then be returned
to you at our expense (UK only).
Goods sent back to us as faulty but found to be fully working will be returned
to you. Carriage charges will be at your expense as well as investigation
charges. If you suspect a fault please call us first.
Goods found to have a fault not covered by warranty (damage or breakage
through misuse, incorrect operation, wear and tear etc) will be returned to you
at your expense, there will also be a charge at a daily rate for the deinstallation and re-installation of the equipment.
Contact details are available on our website. If you do not have regular
internet access your main contact number is 07790 819626
We will endeavour to rectify any subsequent problems with the equipment
installed in the system, be it user error or technical failure, over the telephone
at no additional charge. Any additional call out required for any reason will be
charged at £35 per hour from leaving our premises. This call out charge is valid
for 12 months from the date of installation, after which it may be reviewed
without notifying the client. It is the responsibility of the client to identify the
call out costs before agreeing to the call out.
Please see ‘Payment Structure’ for additional information on the 1 year
workmanship warranty being void.
To enable Home Cinema by Design to perform its obligations the client shall:
Co-operate with Home Cinema by Design.
Provide Home Cinema by Design with any information reasonably required by
Home Cinema by Design.
Obtain all necessary permissions, licenses and consents which may be required
before the commencement of the services, the cost of which shall be the sole
responsibility of the client
Comply with such other requirements as may be set out in the Proposal or
otherwise agreed between the parties.
If you have any complaints or concerns regarding your purchase or the way in
which your transaction was handled, please inform us by e-mail –
firstname.lastname@example.org or in writing to Home Cinema by Design,
Hole Park Estate, Benenden, Cranbrook, Kent, TN17 4JD. Your concern will
be dealt with swiftly.
Home Cinema by Design requires a full payment for goods before work
The remaining payment will be required upon completion of the work carried
out to the design specification.
If the outstanding balance for any works completed by Home Cinema by Design
are not paid in full, legal action may be taken to recover the debt. In addition
to this, the non payment will be taken as braking the contract and therefore
void the 1 year warranty on the workmanship. Any callout needed will be
chargeable and likely to be charged upfront.
Neither party shall be liable for any delay or failure to perform any of its
obligations if the delay or failure results from events or circumstances outside
of its reasonable control, including but not limited to acts of God, strikes, lock
outs, accidents, war, fire, breakdown or plant or machinery or shortage or
unavailability of raw materials from a natural source of supply, and the party
shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or
unenforceable for any reason by any court of competent jurisdiction such
provision shall be severed and the remainder of the provisions hereof shall
continue in full force and effect as if these Terms and Conditions had been
agreed with the invalid, illegal or unenforceable provision eliminated.
These Terms and Conditions shall be governed by and construed in accordance
with the law of England and the parties hereby submit to the exclusive
jurisdiction of the English courts.